Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 22 August 2026
Information We Collect
When you use Luggage Locker, we collect the following types of information:
- Personal Identification Information: Your name, email address, phone number, and payment details when you make a booking.
- Booking Details: Drop-off and pick-up times, bag count, storage location, and any special requests you provide.
- Communications: Any correspondence you send to us, including customer support inquiries and feedback.
- Technical Data: IP address, browser type, device information, and pages visited when you use our website.
How We Use Your Information
We use your information for the following purposes:
- Processing Bookings: To confirm your reservation, process payments, and coordinate with our storage location partners.
- Communication: To send booking confirmations, reminders, and respond to your inquiries or support requests.
- Service Improvement: To analyse usage patterns and feedback to improve our website, services, and customer experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Data Sharing
We respect your privacy. Luggage Locker does not sell your personal information to third parties. We may share your information only in the following circumstances:
- Storage Locations: Basic booking details (name, bag count, drop-off/pick-up times) are shared with the storage location you choose, so they can serve you.
- Payment Processors: Payment information is processed securely by our third-party payment partners. We do not store full payment card details.
- Legal Requirements: When required by law or to protect our rights and the safety of our users.
Data Security
We take reasonable precautions to protect your personal information. This includes using secure servers, encrypted connections (SSL/TLS), and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to take care when sharing personal information online.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: sales@luggagelocker.com.au
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.